FAQ –OEIS Q: How much does your Investigation service cost? A: OEIS Investigations charges an hourly rate. Hourly rates can vary based on the type of investigation needed as well as how many investigators are needed. During nearly all of the investigations, we conduct, we ask for a retainer fee before taking a case. Additionally, we charge for kilometers traveled, and other reasonable expenses incurred. The details are shown in our service agreement; agreements detail all possible fees in order to protect both parties in the unlikely event of a dispute.
Q: What can OEIS do that I cannot? A: OEIS works internationally and holds hundreds of affiliated partners that have access to several databases and sources of information that are not easily available to the public. Nevertheless, and more importantly, we have the top of the line training and exquisite experience needed to transform the raw information into actionable data.
Q: I have already been to the Police; can I still use a Private Investigator? A: Whether the police is looking into a matter or not, you can still use a private investigator. In many cases, our PI’s will be in communication with the Police. As PI’s, we great relation with the Police, the OPP, Court Judges, lawyers… we have the advantage of working on one case at a time, and not at the 9 to 5 of a police officer. Our PI’s are always happy to work with the police to end our client’s case. Our experience allows us to know when to back off and let the Police do their job.
Q: How do investigators follow people without being caught? A: Following or “tailing” a subject is a complicated procedure. There are thousands of decisions that have to be made instantly and fluidly throughout the process of following a subject. An investigator has to take into consideration the driving habits/style of the individual, traffic conditions, upcoming traffic signals and a thousand other scenarios that could play out in a moment’s notice. Our skilled PI’s have experience in these situations to anticipate events and take appropriate action. No matter how talented an investigator is, they are not ghosts, and events can transpire, losing a subject or becoming noticed. Our PI’s are aware of this and look for signs that they have been spotted or “made”. If this happens, the investigator will fall back and allow a greater distance between the subject and the investigator for the sake of discretion. We will always suspend surveillance if continued surveillance will lead to the discovery of the investigation. At this point, our investigator will consult with the client and advise them of the situation. This allows a new plan to be constructed.
Q: Does OEIS have access to government records? A: We have access to a wide array of public and private databases. Some of these databases are attached to government information including Motor Vehicle Information, property records, etc. These databases are just one of the many tools that we have available to assist in completing investigations.
Q: How fast can OEIS start on my case? A: This will vary greatly based on the type of investigation. OEIS responds to requests immediately, and you should expect an email or phone call from us promptly. We are always happy to accommodate last minute investigations. However, it is important to remember that although you want to begin right away, the success of an investigation is improved when a thorough and detailed pre-surveillance interview with the client is conducted. The more time we have to formulate a plan, the greater chance of success and cost effectiveness of your investigation. It is best to contact us a couple days in advance of your requirement for the investigation to begin.
Q: Are Private Investigators Licenced in Ontario? A: Yes, ALL Private Investigators in Ontario MUST be licenced. When hiring Private Investigators make sure they are licenced.
Q: Do all Private Investigators charge the same fee? A: No, Private Investigators charge different service fees based on their level of education, expertise and geographic location among other reasons. Do your research and find the right private investigative agency for your matter. Remember, you do not want to compromise the quality of service by just looking at the price. At OEIS, our prices are fair without compromising quality.
Q: My friend paid $…... so why am I paying $…!”
A: Your friend's case is clearly different from your case. In addition, no, you do not know the circumstances of your friend's case; you just know what your friend told you. Each case is different and each agency pricing is different based on the expertise, location and the case. You have to research and find the right agency for your case. Do not approach agencies with the attitude of "...my friend paid such and such so why am I paying such and such...." remember private investigative agencies also have bills to pay, salaries to issue and businesses to maintain. As agencies, our price is based on the cost of our services to you the consumer.
Q: I do not have a college degree. Can I still get into the investigation arts? A: Yes, in most cases, entry-level investigation work does not require a formal college degree. Of course, a degree is always helpful, particularly if it is in law, criminal justice, language or computer sciences. Q: How do I receive my confirmation number that I have completed the training course? A: OEIS will submit your training results to the Ministry and email you your confirmation number shortly thereafter (typically within 24-48hrs).
Q: Where do I write the Ministry exam? A: SERCO DES Inc. is the Ministry provider for examinations. Register for your exam here: www.ontariosecuritytesting.ca
Q: What happens if OEIS’s PI’s does not find what I hired them to find? A: The answer to this varies based on the type of investigation requested. OEIS bills at an hourly rate that is not contingent on a certain outcome. There is no possible way to guarantee any specific outcome of an investigation. The specifics will be outlined in our service agreement contract before the commencement of any investigation.
Q: Are OEIS PI’s vetted and pre-screened? A: Great question! Absolutely. When you work with OEIS, you are working with a network of trusted, local and international private investigators. You can rest assured, knowing that the service is backed by our Promise. Our Promise tells you that we have pre-screened and vetted the PI to verify experience and qualifications. By holding our members to high standards, we aim to provide you with the consistently smooth and efficient investigative services you deserve.
Q: What if I have a problem or dispute with an investigator at OEIS? A: At OEIS, we strive to be the most trusted resource to you. We really do! OEIS ensures that your voice is heard. If you do experience complications while working with a one of our team member. You can let us know about your problem and OEIS will follow up to see what can be done to resolve the situation. Should you have complaints regarding an investigator you found on OEIS, please email us at firstname.lastname@example.org
Q: I am considering hiring your firm to follow my spouse. Would your firm be violating the Federal Privacy Act? A: No, the Federal Privacy Act has no jurisdiction over family private matters. They only have jurisdiction over commercial matters.
Q: We need a surveillance done immediately, as we suspect the claimant is working. Can your firm start tomorrow? A: OEIS can commence the job right away, if we have full details of the file.
Q: How long will it take to generate a report after surveillance? A: Our report is sent 24-48 hours after the investigation is terminated and sealed.
Q: Do your PI work weekends? A: Yes. We work day and night to accommodate your needs.
Q: Does your PI sign off on the surveillance report? A: Yes. We ensure all reports are signed by a licensed PI to ensure accountability. The PI that carries out the surveillance prepares and signs the report.
Q: Can you check motor vehicle records in another province? A: Yes. We would need the written consent of the claimant. However, we can search the VIN number without their consent
CORPORATE SURVEILLANCE Q: We suspect one of our employees is working at another business while he is using our company truck. Can we hire your firm to carry out surveillance on him? Would we be violating his privacy? A: Yes, you can hire our firm in this case. There is no commercial activity associated with hiring a PI to collect video evidence because the evidence we are collecting, is carried for the purposes to build a case for a legal matter, and therefore we would not be violating the Federal Privacy Legislation. Furthermore, we would not be violating his privacy because there is no reasonable expectation of privacy when we are carrying out surveillance in the public.
Q: We suspect that our employee is abusing the worker's compensation benefit program. Can we hire your firm to conduct surveillance?A: Yes, if you have reasonable grounds of program abuse, we can carry out surveillance in the public where there is no reasonable expectation of privacy. GPS TRACKINGQ: Can you put a GPS tracker on my spouse’s vehicle?A: We can put a GPS tracker on your spouse’s vehicle providing that you are the registered owner of the vehicle. ADULTERY/INFIDELITYQ: I suspect my partner is having an affair. What are the signs?A: There are many signs, but we have found the best indicator is a drastic decrease in sexual activity or intimacy in your relationship. Other signs are a change in behaviour, improved hygiene, and withdrawal from the relationship or spending discreet time texting. Q: If you find out my spouse is having an affair, will this have any impact on my financial divorce settlement? A: No, if we find evidence, your spouse is having an extra-marital affair; this evidence will have no impact on any future legal proceedings with respect to the division of marital property, custody issues or spousal support. We generally provide this service when your spouse denies he/she is having an affair. If we find evidence your spouse is having an extra-marital affair, it will provide you with some closure and peace of mind. Q: Can you follow my spouse if she filed a protection order against me? I suspect that she is having affair. A: If your Protection Order has a provision that you cannot communicate with her indirectly, we cannot follow her. We generally do not get involved when there is any Protection Order. However, you can apply to have the Protection Order set aside. We will only get involved in these cases when your legal counsel hires us if they require evidence for court purposes. You do not need to prove adultery in order to be granted a divorce.
Q: Do I need to prove adultery in order to get a divorce granted? A; No. A divorce is granted in Canada if you and your spouse have been living separate and apart for one year or more, if one spouse committed adultery, or mental and physical cruelty
WORKPLACE INVESTIGATIONS Q; WE have problems with an employee in our organization and we suspect that he is selling inventory and pocketing the cash during his shift. Can we install hidden video cameras and hire you to conduct an undercover operation? Would this evidence be privileged and confidential? A: You can install hidden video cameras in your organization, but you must provide notice to your employees of your intent in advance. Your employees must have knowledge of the hidden video cameras. If you are using your cameras to deter and prevent theft, it is very important that you have policies and procedures in place that clearly state the purpose of use of the cameras. In answer to your second question, the onus is on the investigator to identify the purpose of the investigation. If the investigation were to provide evidence in anticipation of a legal proceeding, our evidence filed in our report would be protected under a litigation privilege and we would clearly communicate this in our report to you. Q: What type of workplace investigations does your firm carry out? A: We investigate theft, internal theft, abuse issues, safety issues concerning hostile employees, harassment complaints, threats and regulatory violations
SPOUSAL SUPPORT INVESTIGATIONS Q; I am giving my ex several thousands of dollars per month for spousal support. I believe she is living in a common-law relationship. Can you help me? What do I need to prove? A: Absolutely. You need evidence that she is living in a common-law relationship with the person. It would also be important to establish that they are out in the public as a couple and that the person that your ex is living with is supporting her financially. Once we gathered our evidence, the investigator would swear an Affidavit on your behalf and attach the evidence as exhibits in support of a Motion to Vary.
Q: I suspect ex-spouse is working while I am paying her spousal support. Can you determine if she is working? What is the information that you require from me?A: Yes, we can conduct surveillance on her in the early morning. We will require her name, address, make, model and license plate number of her vehicle. We would also require a photo of her in order to be able to prove to the courts in an Affidavit that we can identify her. Once we obtain the evidence, your lawyer can draft an affidavit in support of a Motion. CLIENT SERVICEQ: What sets you apart from your competitors?A: We are ex-special forces, ex-military, ex-CBSA officers, Combat trainers, affordable, don’t waste time, mature and we deliver pure results. FORENSIC INVESTIGATION SERVICESQ: How long would it take to search our computer for pornography?A: A search of a 500GB hard drive with more than 70,000 images takes only about two hours. Q: Can you retrieve deleted pornographic material from a computer?A: Yes. BACKGROUND INVESTIGATIONSQ: I have met someone online and I have red flags about him. He will not disclose his phone number or address. I am flying to meet him in the near future and would like a background investigation on him.A: If he is not willing to disclose his personal details to you, then he’s fishy, and possibly, a potential harm to you. Do not waste your time. ADOPTIONSQ: I was born and adopted in Mexico. I am interested in finding my birth parents. What is the process?A: If you are of legal age, your birth records are now open, providing that your birth parents have not filed a veto. With the help of our fellow neighbours, we can determine the names of your birth parents, and if you are unable to locate them yourself, we will locate them for you. EMAIL MONITORINGQ: Can we monitor an employee’s email? We own the computers. We suspect that he is leaking information to a competitor.A: Before you monitor your employee’s email, you should have a clear written policy in place so that your employees have knowledge of your intent to monitor their email.Q: Can I monitor my spouse’s email without his knowledge, if I own the computer?A: Yes, if you own the computer, you can monitor his email without his knowledge.Q: I am going out of town and I suspect that my wife is having an affair with my best friend. Can you install a hidden camera in my home?A: We can install a hidden camera in your home, providing that you are the sole registered owner of the home. We could monitor her by means of surveillance and obtain video evidence to ascertain if your best friend is entering the home.